How To Factory Order A Mercedes-Benz (7 Easy Steps)

How to Factory Order Mercedes Benz

Mercedes-Benz, synonymous with luxury and prestige, extends its distinctive class into its purchasing process.

While factory ordering a Mercedes-Benz follows a procedure akin to other brands, navigating their website and customizing your vehicle can initially seem daunting.

The process begins on the Mercedes-Benz website, where you'll select your desired vehicle category, model, and specifications.

You'll then save your build by creating a Mercedes me ID account, a crucial step that enables you to track your order and coordinate with a dealership for the final stages—payment, documentation, and delivery.

Through your Mercedes Me account, you can also request quotes, arrange test drives, and explore special offers and financing options.

Dealerships play an important role in offering personalized assistance to ensure your factory-ordered Mercedes-Benz meets your exact preferences.

This guide provides a comprehensive look at how to factory order a Mercedes-Benz, simplifying each step to help you confidently navigate the process.

How To Factory Order A Mercedes-Benz

1. Visit the Official Website

To factory order a Mercedes Benz, you have to visit the company’s official website. This is where you will order your Mercedes Online. Some parts of Mercedes Benz shopping options on its website are not open to users in certain regions, like Nigeria in Africa.

The Mercedes Benz website is designed to custom load according to where you are surfing from. Customers from the USA will access the Mercedes Benz USA website, which is the same for other regions.

2. Access the Shopping Tools and Their Related Features

On the website, you can factory order your Mercedes Benz by either scrolling up/down to the header or footer and clicking “vehicle.” This will open you to a page with different types of Mercedes cars split into different categories.

You can switch categories between SUVs, Sedans and Wagons, Coupes, Electric, Convertibles, and Roadsters. Each category will open you to different types of Mercedes cars that you can choose from.

You can also choose to scroll down to the footer to access different shopping tools that Mercedes Benz offers. These tools range from build tools, vehicle comparison, finding a dealer, inventory, shopping assist, special offers, and financial services. There are options to schedule a test drive or request a quote. Whichever way you want it, there’s a tool to help you achieve it.

3. Explore and Choose a Vehicle

Now that you are familiar with the Mercedes Benz website, choose your preferred vehicle and build. Each car class leads you to different models in its category. Mercedes Benz cars are split across different classes, models, and trim levels.

To make things easier for you, consider doing a little research on different Mercedes cars and which one meets your needs. On the website, you can compare different Mercedes cars and their prices, which are displayed to help you select according to your budget.

4. Compare and Build

One of the numerous benefits of factory ordering a Mercedes Benz is that you can build it just as you want. However, there are no guarantees that all the features you want to customize your Mercedes Benz are available. For instance, Mercedes announced a shortage and limited supply of semiconductor chips. This will impact the availability of certain features in your preferred vehicle. It is important that you verify with your dealer the available features so that you can make a few changes to your configurations.

Building your Mercedes Benz addresses the exterior, interior, and other available options of your vehicle. This covers the type of wheels you want, paint, packages, interior components, infotainment, and safety supports.

When you are done building your Mercedes vehicle, ensure to save your build order. You can do this by opening a personal account with Mercedes.

5. Financing and Special Offers

Mercedes Benz usually provides special offers and financing options to customers. You can browse the offers by clicking “special offers” in the shopping tools.

To personalize your search, you can find local offers by inputting your zip code. This will not only return a list of offers around your location but will provide a list of dealers near you.

Most Mercedes Benz offers are lease payment options, with a duration of 36 months. You can learn more about any available offers by clicking “offer details,” and if you find any that ticks your fancy, click “I’m interested.”

6. Test Drive

Like most car brands, Mercedes Benz offers you the opportunity to test drive a vehicle. Test driving a car gives you the opportunity to have first-hand experience of what to expect from the car.

Your judgment on a car should go beyond reviews and comparison data. You need to go behind the wheel and drive the vehicle you wish to buy.

To test drive a Mercedes car, click “schedule test drive” on the shopping tools, select the vehicle class and model, and click select vehicle. You will need to enter your location, with your Zip code, to select a dealer near you. The dealers are the ones to handle your test drive request.

7. Finalize Payment and Await Delivery

Everything is almost set with your Mercedes Benz factory order. You’ve built your car, scheduled a test drive, and chosen financing options that match your budget.

The next thing to do is to finalize all the necessary documentation to ensure the smooth delivery of your car. You can negotiate prices with the dealer. There are no rules that you must pay the estimated price of your Mercedes Benz factory order.


Mercedes Benz are generally cool cars, a great way of making a statement on the road. There are no solid explanations for the exclusion of certain countries in Mercedes factory orders, but if you choose to factory order, always have the patience to wait for the delivery.

Frequently Asked Questions

How long does it take to get a Mercedes order?

How long it will take to get the Mercedes you ordered depends on where it is ordered and where it is shipped from. For instance, a Mercedes order from Europe will take up to three to six months before you receive it. This is different from North American Mercedes orders that arrive in one to three months.